Shipping & Delivery Policy

At DealsGuru, we aim to process and deliver all orders securely and efficiently. Please review the following shipping terms before placing your order.

Order Processing

Orders are normally processed within 1 business day following successful payment confirmation and any required order verification.

Our business days are Monday through Friday, excluding public holidays in the United Arab Emirates.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping & Courier

Orders are shipped using reputable courier services, primarily DHL, depending on the destination and availability of service.

Tracking information will be provided once the shipment has been dispatched.

For security reasons, certain high-value orders may require a signature upon delivery.

Estimated Delivery Times

Estimated delivery times following dispatch are:

• UAE deliveries: Up to 2 business days.
• International deliveries: Approximately 7–14 business days.

Delivery times are estimates only and may vary depending on the destination, customs clearance, courier operations, public holidays, weather conditions, or other circumstances outside our reasonable control.

International orders may experience additional delays while undergoing customs clearance in the destination country.

Customs Duties, Taxes & Import Charges

For international orders, any applicable customs duties, import taxes, VAT, brokerage fees, customs clearance charges, or other charges imposed by the destination country are the responsibility of the customer, unless expressly stated otherwise at checkout.

Customers are responsible for ensuring that the products ordered can legally be imported into their destination country and for complying with any applicable local customs requirements.

We are unable to declare shipments below their actual transaction value or provide inaccurate customs documentation.

The actual purchase value and relevant order documentation may be included with the shipment and/or provided to the courier and customs authorities as required.

Refused, Unclaimed or Undeliverable Shipments

Customers are responsible for accepting delivery and completing any required customs clearance procedures.

If a shipment is refused, left unclaimed, or returned to us because the customer fails to complete customs clearance, pay applicable duties or taxes, provide information requested by the courier or customs authorities, or otherwise accept delivery, the order may be subject to a 20% restocking fee.

Any shipping charges, return shipping costs, customs charges, duties, taxes, brokerage fees, or other costs incurred as a result of the shipment being returned may also be deducted from any refund due, to the extent permitted by applicable law.

Any remaining eligible refund will be processed after the returned product has been received and inspected by us.

This provision does not apply where the shipment is returned as a result of an error on our part or where otherwise required by applicable law.

Product Authenticity & Packaging

All products sold by DealsGuru are represented as 100% authentic.

Products are supplied with their original packaging, documentation, papers, accessories, and/or warranty materials where applicable, unless otherwise clearly stated on the relevant product page.

Please note that packaging and included accessories may vary depending on the particular product, brand, model, age, or listing description.

Delivery & Inspection

Customers should inspect the external condition of their shipment upon delivery.

If a package appears significantly damaged or tampered with, we recommend documenting its condition with photographs before opening it and contacting us as soon as possible.

If you receive an incorrect, damaged, defective, or apparently tampered product, please contact us in accordance with our Return & Refund Policy.

Shipping Restrictions

DealsGuru complies with applicable UAE laws and regulations concerning international trade and sanctions.

We do not ship products or provide services to destinations, persons, or entities where doing so would be prohibited under applicable UAE laws, regulations, or sanctions requirements.

We reserve the right to cancel or refuse an order where we reasonably believe that fulfilling the order would violate applicable laws or regulations.

Payment Confirmation

A payment confirmation will be sent to the email address provided during checkout once payment has been successfully processed.

Please note that multiple transactions or separately processed orders may appear as separate entries on the cardholder's bank or card statement.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

We are not responsible for delays or additional costs resulting from incorrect or incomplete delivery information supplied by the customer.

If you notice an error in your delivery information, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Contact Us

If you have any questions regarding your shipment or delivery, please contact us through the contact form available on our website.

Website: DealsGuru.ae

Last updated: September 2026